At ProdoMart, we want you to be fully satisfied with your purchase. If there’s an issue with your order, please review our Refund & Exchange Policy below and reach out to us for support.
You may request a refund or exchange for items that are damaged, defective, or incorrect upon delivery. To qualify for a refund, please notify us within 7 days of receiving your order.
If you have open the original packing of the product. You will not be able to apply for Refund & Exchange.
Request for Refund OR Exchange: To start a Refund OR Exchange request, contact us at prodomartofficial@gmail.com with your order details and reason for the refund request.
Return of Item: We ask you to return the item in its original packaging. Returned items must be unused and in their original condition.
Refund OR Exchange Approval: Once we inspect the returned item, we will notify you of the approval or rejection of your refund request.
If you are eligible for Refund. We will refund the product and that's it. As, we only accept COD Payment option. So, it is relatively easy for you to refund the product without any hurdles.
If you’d prefer to exchange the product instead of a refund, simply return the product. Once we inspect it, we will issue an exchange. If an exchange is not possible, we will process a refund.
Original shipping charges (if any) are non-refundable. If the refund is due to a defect or error on our part, we will cover the return shipping costs.
For any questions about our refund or exchange policy or to start a refund or exchange request, please contact us at:
Email: prodomartofficial@gmail.com
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